Why You’re Not Getting Google Reviews (and How to Fix It)

Amber Hollier • June 17, 2025

Online reviews are as good as gold for any business. Google Reviews add to your credibility and directly impact how easily potential customers find you online. But here’s the hard truth: many companies struggle to collect reviews, even when they have plenty of happy customers. If your business isn’t getting the reviews you deserve, here’s why...and, more importantly, how to turn that around.


1. You’re Not Asking — Or Not Asking The Right Way

It might sound obvious, but a huge reason companies don’t get Google Reviews is simply because they don’t ask. Many satisfied customers assume you don’t need their feedback unless you tell them otherwise. Even worse, if you only ask once and in an inconvenient way, customers are likely to forget.


How to Fix It:
Make asking for reviews a consistent, simple part of your customer communication. Train your staff to ask after a purchase or successful service. Include a polite, clear request in follow-up emails or invoices. A direct line like, “Your feedback means the world to us — would you mind leaving a quick review?” goes a long way.


2. It’s Too Hard to Leave a Review

If your customers have to hunt for your business on Google, find the right link, and log in, you’re asking too much. The more steps involved, the fewer reviews you’ll get.


How to Fix It:
Create a direct link and/or generate a QR code that goes straight to your Google Review page. Google provides a special URL that takes customers directly to the review box. Add this link to your website, email signature, thank-you pages, front desk, and receipts. The easier you make it, the more likely people are to follow through.


3. You Don’t Follow Up

People are busy. Even happy customers forget to leave reviews when life gets in the way. Many businesses ask once and never remind customers again.


How to Fix It:
Automate a gentle follow-up. Send a reminder a few days after your first request. Use simple, friendly language that expresses genuine appreciation for their time. Tools like email marketing platforms or CRMs can help you schedule this automatically.


4. You’re Not Showcasing Reviews

Believe it or not, customers are more likely to leave reviews when they see others doing it. This is a lot like how customers are more likely to leave tips when they see a few dollars already in the tip jar. If your Google profile looks empty, people may feel their effort won’t make a difference.


How to Fix It:
Highlight existing positive reviews on your website, social media, and in-store signage. This builds trust with potential customers and encourages others to join in.


5. You Don’t Have a Company Culture That Values Reviews

Sometimes the problem starts within the business. If your team doesn’t see reviews as a priority, they won’t remember to ask customers consistently.


How to Fix It:
Make reviews part of your company culture. Celebrate great feedback in team meetings and share positive reviews with your staff. Recognize employees who help generate the most reviews...a little internal competition never hurts!


Start Growing!

More Google Reviews means more trust, more clicks, and ultimately more business. By making it easy, asking consistently, and showing appreciation, your company can increase their online visibility and credibility. Need printed thank-you cards with a QR code that links straight to your Google Review page? We can help! Bring your happy customers into the heart of your marketing.

By Amber Hollier April 28, 2025
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By Amber Hollier April 8, 2025
When you think about your printed marketing materials—whether it's a brochure, a direct mail piece, or product packaging—your mind likely goes straight to design, layout, and color. But there’s one element that silently shapes how your audience feels about your brand the moment they touch it: the paper. The texture and weight of your paper play a subtle yet powerful role in how people perceive your business. It's not just about how your materials look, but how they feel—and that feeling can shape trust, credibility, and brand loyalty. Why Touch Matters in Marketing Touch is one of the most immediate and emotional human senses. Studies have shown that physical contact with an object creates a stronger emotional response than visual input alone. When someone picks up a printed piece, their brain immediately begins forming opinions about its quality and purpose—often before they even read a word. This is where your paper choice becomes a quiet but influential part of your message. A heavy, textured card stock communicates something very different than a lightweight glossy flyer. The feel in the hand becomes a reflection of your brand’s quality. What Texture Says About Your Brand Let’s look at how different paper textures influence perception: Glossy finishes offer a sleek, polished feel—great for brands that want to appear modern and professional. They're commonly used in tech, real estate, and lifestyle catalogs. Matte finishes feel soft and understated. They’re often associated with minimalism, sophistication, and a high-end tone. Textured stocks like linen or felt suggest tradition, warmth, and trust. Perfect for law firms, universities, and nonprofits. Soft-touch coatings provide a luxurious, velvet-like feel that immediately lifts brochures, packaging, or invitations into something memorable. In short, texture communicates emotion. It helps bridge the gap between the message you’re sending and how your audience receives it. The Weight Behind the Words Weight matters too—literally. The thickness and sturdiness of your paper signal how much thought, value, and permanence you’ve invested in your message. Heavier stocks imply quality, substance, and care. A thick brochure or business card feels serious and dependable. Lighter paper is more cost-effective and may be appropriate for temporary or disposable materials, like event handouts or promotional inserts. The goal is to choose a paper weight that reflects your intent. A luxury brand’s printed catalog should feel premium, while a seasonal flyer for a weekend sale doesn’t need to feel like a hardcover book.  Smart Pairings: Paper That Matches Your Message Here’s how some brands can use paper psychology to their advantage: A nonprofit organization might print an impact report on textured, uncoated stock to convey authenticity and transparency. A health & wellness brand could choose soft-touch coating to evoke calmness and care. A high-tech startup may opt for sleek gloss paper that reinforces innovation and clarity. When the paper matches the message, your printed materials work harder for you—silently reinforcing your brand identity. Print That Feels as Good as It Looks At Triangle Printing and Marketing, we believe the most effective printed pieces are the ones that engage all the senses. We help businesses choose paper textures and weights that align with their audience, goals, and budgets. Thoughtful materials speak volumes. Whether you're printing brochures, mailers, packaging, or signage, don’t overlook how your paper feels. That feeling could be what earns a second look, a stronger impression, or even a loyal customer. Want to explore your paper options? Let’s talk about your next project. Contact us for a paper consultation.
By Amber Hollier March 6, 2025
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